Dahlia Tuber Sale Policies
Satisfaction Guarantee
We are so grateful for your support, and want you to have a successful growing season! We guarantee your dahlia will be true to type, and arrive in good condition with at least one visible eye. Please inspect your tubers upon arrival and contact us within 7 days if you have any concerns. We will work with you to make it right. After 7 days the buyer assumes full responsibility. Please note we cannot be responsible for damage due to pests, weather, growing or storage conditions, negligence, or plant performance, and any replacements or refunds will be issued at our discretion.
Shipping- New this year
Simple, $5 flat-rate shipping on all dahlia tuber orders.
No matter how many tubers you purchase — or how many orders you place — shipping is $5 per order!
Orders ship within the United States (excluding Hawaii), beginning in April, once freezing temperatures are no longer in the forecast. We carefully monitor the weather and time shipments to ensure your tubers arrive safely and in good condition.
Combining Multiple Orders
If you place more than one order, we will combine your orders into one shipment. All you need to do is ensure your shipping address matches across all orders.
Total shipping charges across combined orders are capped at $30. Shipping charges totaling less than $30 across combined orders will not be refunded.
This simple approach allows us to spend less time coordinating manual merges and combined order fees, issuing shipping refunds, and navigating the tax complications that come with partial refunds. Yay!
Local pickup
If you’d like to pick up your order locally in Olympia, WA, simply use code OLYPICKUP at checkout. We’ll be in touch to schedule a pickup time once your order is ready!
Tuber Limits per Household
Certain special varieties have limits on the number of tubers that can be purchased by a household. As a very small farm, we use limits to help share these special dahlias with as many people as possible. Please respect the limits. If your household purchases over the limit, your entire order, or orders will be canceled. If you have any questions or concerns about limits, please reach out ahead of the sale: bloom@burfootflowers.com
Tuber Name Labeling Code
Tubers are labeled with their full names, or with “initials” of the full variety name. These initials are printed on your packing slip for your reference. If you’ve compared your tubers with your order and need help confirming who is who, email us at: bloom@burfootflowers.com
Substitutions
If something goes wrong with our tuber storage and we are unable to ship some, or all of your order, we will reach out and refund you. If you request a substitution instead, we will offer you one whenever possible.
Dahlia Virus
Unfortunately virus is very common in dahlia gardens, with the American Dahlia Society reporting that 87% of dahlias that appear completely normal and healthy are actually infected with at least one virus. This means that even for experts, it is impossible to consistently diagnose virus symptoms without testing, and a plant that looked completely healthy one year, may start showing symptoms the next.
We are not able to test every plant that we grow, which means we cannot guarantee the tubers we sell are virus free. That being said, we take virus very seriously and go to great lengths to keep our stock as healthy as possible. We examine our plants closely, and cull anything suspicious. We have robust virus-specific sanitization practices between every plant, every time.
Our dahlia virus motto is “every year a little better”, and we are seeing the results of our efforts! We are committed to doing our best, and continuing to learn about this evolving science. We will continue to update our practices, not let an impossible “perfect” be the enemy of good, and strive towards healthy dahlias for all!